CrazyTower Privacy Policy

At CrazyTower, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit crazytower.com or use our services as CrazyTower Casino. By creating an account or using our platform, you agree to the practices described below.

Who We Are

CrazyTower Casino is owned and operated by Tower Gaming N.V., licensed under Curaçao license 365/JAZ. We provide our services to players in Canada and New Zealand, and we take our obligations regarding data protection seriously. If you have any questions about how we process your personal data, you may contact us at [email protected].

Information We Collect

When you register for a CrazyTower account or use our casino crazytower services, we collect several categories of information necessary to provide you with a safe and compliant gaming experience.

• We collect your personal identification details, including your full name, date of birth, address, email address, and phone number during crazytower login and registration.
• We gather financial information, such as deposit and withdrawal history, payment method details, and transaction records related to Interac, cards, bank transfers, Skrill, Mifinity, and cryptocurrency payments.
• We record your gaming activity, including bets placed, games played, session duration, and wagering history across our pokies, live dealer, and sportsbook products.
• We automatically collect technical data such as your IP address, browser type, device information, and operating system whenever you access crazytower or our crazytower app.
• We may collect verification documents, including government-issued identification and proof of address, as part of our Know Your Customer (KYC) obligations.
• We track communications you have with our customer support team via live chat or email.

How We Use Your Information

We use the information we collect for legitimate business purposes related to operating CrazyTower Casino and ensuring compliance with our licensing obligations.

• We use your data to verify your identity, age, and eligibility to use our services in accordance with our license terms.
• We process your financial details to facilitate deposits and withdrawals through methods such as Bitcoin, USDT, Ethereum, Litecoin, and traditional banking options.
• We use your contact information to send you updates about your crazytower bonus eligibility, promotional offers, and important account notifications.
• We analyze your gaming behavior to detect fraud, prevent money laundering, and identify signs of problem gambling.
• We use cookies and similar technologies to improve the functionality of our website and personalize your experience when you access crazytower live casino games.
• We may use your data to respond to support inquiries and resolve disputes related to your account.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you use our services, compliance with our legal and regulatory obligations under our Curaçao license, and our legitimate interests in preventing fraud and securing our platform. In certain cases, we rely on your consent, which you may withdraw at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors to complete transactions through methods such as Skrill, Neteller, and various cryptocurrencies.
• We disclose information to regulatory authorities and licensing bodies when required by law.
• We work with third-party service providers, including software vendors and fraud prevention companies, who assist us in operating crazytower online casino services.
• We may share data with law enforcement agencies if required to investigate illegal activity or protect our legal rights.
• We may transfer your information in connection with a business transaction, such as a merger or acquisition involving Tower Gaming N.V.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Typically, we keep account and transaction records for a minimum period required by our license, after which we securely delete or anonymize the data unless a longer retention period is required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our security measures include encryption of sensitive data, secure servers, restricted access controls, and regular security assessments. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to your requests in accordance with applicable law.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information in your account.
• You can request that we delete your personal data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You may request a copy of your data in a portable format.
• You can withdraw your consent for data processing at any time where consent is the legal basis for processing.

To exercise any of these rights, please contact us at [email protected], and we will respond within a reasonable timeframe.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings, though disabling cookies may affect certain features of crazytower casino, including your ability to access personalized crazytower free spins offers or maintain your login session.

International Data Transfers

As we operate across multiple markets, including Canada and New Zealand, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any international transfer of your data is conducted in compliance with applicable data protection laws and includes appropriate safeguards.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals located in restricted jurisdictions, including but not limited to the United States, United Kingdom, and other territories listed in our Terms and Conditions. If we discover that an account has been created from a restricted location, we reserve the right to suspend the account and process the data solely for compliance and verification purposes.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of CrazyTower Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team via LiveChat, available 24/7, or by emailing [email protected]. We are here to assist you with any privacy-related inquiries about CrazyTower.